Information You May Need for Verification
Support teams usually need enough information to confirm that the person requesting recovery is the actual account holder. Requirements may vary depending on account status and the type of access problem.
| Information | Why It May Be Requested |
|---|---|
|
Registered name
|
Matches the account profile. |
|
Mobile number
|
Confirms the linked contact. |
|
Email address
|
Helps identify the account. |
|
Betting ID
|
Locates the correct profile. |
|
Transaction reference
|
Supports ownership verification. |
|
Last login date
|
Helps confirm account history. |
|
Payment method
|
May support identity review. |
|
Verification document
|
May be required in some cases. |
Provide accurate details. Inconsistent information can delay the recovery process or lead to additional verification checks.